Having difficulty selecting a frame? Want to ensure your new glasses fit just right? Then take advantage of our Home Try-On service. It's quick, easy to use and best of all it's free!
1. Select 4 pairs (must be exactly 4)
Add each frame you would like to try at home to your cart. (For help choosing a size check out our handy Sizing Guide.) After you have selected four frames, click on "Cart" in the top right corner of the screen. When you are ready, click "Checkout" and enter the discount code "TRYATHOME".
*Please note that we authorize your credit card for a small amount ($10 or less) to ensure that the card is valid. The authorization is released upon returning your Home Try-On.
2. Try them out
The Home Try-On frames will be delivered to you by UPS. See how the frames fit, obtain a second opinion, show your family and friends. If you need more feedback, we're always available to help – 888.268.9888 or email@example.com.
3. Order Online
Return to our website, select your favorite frame and proceed with ordering your prescription glasses. Make sure you have a valid prescription on hand which is dated within the last two years.
4. Return the frames
Once you have made your choice, simply mail all the Home Try-On frames back to us in the box provided on or before 5 days of receiving them.
When do my five days for Home Trial begin?
The Home Try-On period will start from the day you receive your selection of frames. You will have five days to try on the frames, see how they fit and obtain feedback from family and friends. Send your Home Try-On frames back to us before the due date provided.
Will my Home Try-On glasses include prescription lenses?
No. Home Try-On allows you to choose a selection of frames with non-prescription "demo" lenses to try out in the comfort of your own home. To purchase your favorite frame, simply log in to your account, select your preferred frame and proceed with ordering your prescription glasses (please note you will need to have a copy of your prescription). We will make a brand new pair of glasses for you complete with lenses according to your prescription.
If I have found a pair I like, do I keep them?
No. Please ensure you return all Home Try-On frames in their original condition in the packaging supplied. To purchase your favorite frame simply log into your account, choose your preferred frame and proceed with ordering your prescription glasses.
If Home Try-On is free – Why do you need my credit card at checkout?
There are no charges associated with the Home Try-On service if you return all Home Try-On frames in their original condition and within the required time frame. Please note, however, a small hold may appear on your statement as a temporary hold of funds against your card. This will be released upon the return of your Home Try-On frames.
What happens if the frames are not returned?
If you do not return all the frames in their original condition and within the time frame of five days from the date the frames were posted to you, then your credit card will be charged for the value of the unreturned frames. If you will be late in returning your Home Try-On feel free to give us a call or send an email, we understand life happens!